Yes. Every order ships free, anywhere in the world. The price you see on the product page is the price you pay, delivered to your door.

Each piece is made to order and is usually on its way within 3 to 4 business days. Delivery then usually takes up to a week within Canada and the United States, depending on your location. Unframed works on paper move quickest, while canvas and framed pieces are given extra time and care. For international orders, please allow additional time for customs.

Each giclée, work on canvas and framed piece is produced to order by master fine-art makers at the facility nearest your delivery address. Canadian orders are produced in Ontario and shipped within Canada, so nothing crosses a border to reach you. Silk scarves are handmade in Montreal, and bags are made in the United States.

If your delivery address is outside the country a piece is made in, customs duties or import fees may apply on arrival. These are set by your local authority and are not collected by the gallery.

Giclées on paper are shipped unframed, rolled in a sturdy tube, with a 1-inch white border ready for matting and framing.

Not always. Because we work with specialist makers, items in the same order may arrive separately, and the return address on a package may be the maker's rather than the gallery's.

Yes. You'll receive a tracking number by email once your order is on its way, so you can follow it to your door.

Email support@glenloates.com with your order number, a short description and a photo. We'll arrange a complimentary replacement at no additional cost, and in most cases there's no need to send anything back.

Yes. If a piece isn't right for any reason, contact us within 30 days of your order date and we'll arrange a full refund of the purchase price once the piece is returned. Return shipping is the collector's responsibility, unless the piece arrived damaged or with a flaw. Gift cards are not returnable.

Use View in My Room on any artwork page to see the piece at true scale on a wall before you order. Each work is made to order especially for you, so we encourage you to choose your size with care.

Originals are acquired personally, not through online checkout. Every original comes directly from the Loates family: we confirm the work's history, answer your questions, and arrange payment and delivery with you directly. Each work is packed by hand with rigid protection for its journey. Email support@glenloates.com to enquire.