Our policy lasts 15 days after your item has been delivered. If 15 days have gone by, unfortunately we can’t offer you a refund or exchange. To be eligible for a return of a defective item, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will only process returns for defective items.
Due to the nature of print on demand, we cannot process returns for items that were ordered the wrong size, as we do not warehouse/restock our products. Please double-check the size before you place your order.
Non-returnable items:
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
We may be able to issue a refund without you having to ship the product back to us, but first, you need to email support with your order number and photos of the issue to ask if this is an available option.
If our customer care team replies that you can do this, please take the following steps:
1. Please first destroy the product(s).
2. Attach a photo of the destroyed product(s).
3. We will then issue you a refund minus the original shipping cost.
4. You can then dispose of the destroyed product(s).
Again, please note, we can only issue refunds within 15 days of the delivery date.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact support.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send support an email and include any details that would help us resolve your case.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping:
If there is a manufacturing mistake during printing or an item is damaged during shipping, we ask that you provide us a photo of the damaged product in question, a description of the issue, and the order number along with the email you used when placing the order. You can send this information to our support team. Once we receive that information from you, we will issue a reprint and ship a new product to you at no additional cost. Please note that all complaints regarding product quality need to be reported within two months from purchase in order to be eligible for a reprint.
