Insider Club FAQ - The Glen Loates Store

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GENERAL INFORMATION

The Insiders Club is The Glen Loates Store rewards program, giving you rewards, fashion access, exclusive services and amazing experiences. Insiders Club members also earn points that add up to special Insider Club discounts.

Membership in The Insiders Club is available to anyone.

Yes. Joining The Insiders Club is free.

You can join online at The Glen Loates Store by signing up to the Insiders Club and creating a store account.

When joining The Insiders Club, you will only be asked for your first name, email address, and, if you so choose, your mobile number.

We have technical, organizational and physical safeguards that protect your information confidentiality and security. However, no method of storage or transmission is 100% secure and is subject to possible loss, interception or alteration while in transit.

Please read The Glen Loates Store Privacy Policy for more details.

No. When signing up to The Insiders Club, you must provide an email to take part. We also recommend that you provide your phone number to get exclusive benefits through our text messages and to be sure. You don't miss out on the latest communications and deals.

When you join The Insiders Club and provide your email address and mobile phone number, you opt to receive communications via email. Suppose you provided us with your mobile number as well. In that case, you will receive text messages and other marketing communications from The Glen Loates Store and The Insiders Club. You may change your marketing communication preferences online at any time in your The Glen Loates Store.ca account. You can also unsubscribe by clicking on the "unsubscribe" link found at the bottom of our marketing emails or by replying "STOP" to our text messages. If you opt-out of marketing communications, you will continue to receive service messages from us about The Insiders Club. Please see The Glen Loates Store Privacy Policy for more details.

Verifying your mobile number requires the receipt and response to a text message to the mobile number you provided when you joined The Insiders Club. If this verification process is not complete, you may not be able to receive your Insider Perks.

When you login to The Glen Loates Store and make a purchase, our system will automatically provide you with the appropriate points at the time of checkout. You can tell if you are logged in by checking The Rewards Corner menu located on the bottom right corner or by checking the Rewards Page located in the main menu.

You may change your marketing email preferences at any time by clicking on the unsubscribe link found at the bottom of our marketing emails. You will, however, continue to receive important service messages from us about The Insiders Club and communications about the orders you place with us. Please see the Glen Loates Store Privacy Policy.

You may change your marketing email preferences at any time by signing in to your account through The Glen Loates Store.ca. Please see the Glen Loates Store Privacy Policy.

Rewards come in the form of points and Insider Perks. All members will earn 1 point per $1 net spend on qualifying items that can be converted to special discounts when you reach a certain number of points. For more information on how points are calculated, click here.

Benefits include services and access to special events. Eligibility for these services and events may depend on your Insiders Club tier.

You can get information about your Insiders Club account, rewards and benefits by logging in to your account and navigating to the rewards page or checking the Rewards Corner widget.

INSIDER POINTS

Create a store account and shop at The Glen Loates Store. That's it!

Certain products do not qualify as "spend" that would entitle you to earn points or use a particular discount reward. For example, you cannot earn points on shipping fees, taxes, and gift cards. Other exclusions may apply from time to time during special promotions. You will find these exclusions in the promotion marketing materials.

Base points: As a member, you will earn 1 base point per $1 net spend on qualifying items.

Bonus points: From time to time, we offer promotional opportunities to earn more than 1 point per $1 net spend on qualifying items. These are bonus points. For example, members could earn 5 points per $1 net spend on qualifying items for a limited time. These promotional opportunities are not predetermined and are developed at the sole discretion of The Glen Loates Store.

Additionally, you may be eligible for additional benefits such as Double Points Days, depending on your Insiders Club tier. Keep in mind that Double Points Days cannot be combined with other bonus point promotions.

We calculate your points based on the net spend on qualifying items rounded to the nearest dollar. The net spend is the amount spent on qualifying items after returns, discounts and taxes have been deducted.
Any net spends paid for with gift cards or an Insider Rewards discount will be deducted before calculating points.
Concerning qualifying items, please note that certain products do not qualify as spend—for example, gift cards.

No. Points do not have a cash value, cannot be cashed out and can only be converted to discounts at The Glen Loates Store.

Points earned will generally be added to your account after your purchase. You can view your points balance by accessing your Insiders Club account here.

Yes. If you use a third-party payment processor, you will earn 1 point per $1 net spend on qualifying items as long as you are logged in when making your purchase.

Yes. After your Insiders Club account has had no activity for twelve (12) consecutive months, all points will expire. That is, in any calendar year, the points associated with all accounts that have not had activity (no points or Insider Perks are earned or redeemed) for twelve (12) or more consecutive months will expire.
It is your responsibility to keep track of when your points may expire.

If you want to make sure your points do not expire, make sure you never go twelve (12) consecutive months without earning or using points and redeeming your Insider discount rewards.

If you make a return due to damaged goods, points received for those items will be deducted from your points balance at the time of the return. This may put your account balance in the negative if you have recently converted your points to an Insider Perk.

Your points balance can be negative if you make returns. If this happens, any points earned through qualifying purchases will be applied to the negative balance first, and you will not be eligible to receive standard Insider Perks until you bring your points to balance up and reach the points conversion threshold applicable to your Insiders Club tier.

Insider Perks

An Insider reward tier is generally awarded upon reaching certain point accumulation thresholds or by meeting specific other qualification requirements during special promotions. These rewards can be exchanged for discount codes during checkout.

Standard Insider Perk: You will be eligible for standard Inside Rewards upon reaching certain point accumulation thresholds. For example, members with less than 100 Reward points will be eligible to use their unique 10% off discount code for any purchase. If they also subscribed to receive SMS communications from us, they would also use their special discount code for another 10% off a separate purchase.

Bonus Insider Perks: We will offer the opportunity to earn Bonus Insider Perks from time to time. For example, we may offer "spend and get" events where customers could qualify for bonus points or rewards if they spend over a certain amount in qualifying purchases during a specific time, subject to specific qualification requirements, exclusions and restrictions, as identified with the offer. These promotional opportunities are not predetermined and are developed at the sole discretion of The Glen Loates Store.

You can use your Insider Perk online at The Glen Loates Store at glenloates.com.

When you redeem an Insider Rewards Discount to make a purchase, the value of the Insider Rewards Discount will be applied against the total purchase price before applicable taxes and fees.
If you are signed in to glenloates.com, "copy" the desired discount code from the Rewards Corner and use this code at checkout when you make your purchase.

If you forget to enter your discount at checkout, you may contact us, and someone will help you resolve the issue.

We will provide you with any mentioned discount next business day. Please ensure that you are signed up to receive communications from The Glen Loates Store.

No. Canceled orders that qualify you will not receive the bonus Insider Perk.

You will receive any bonus discounts via email. Please ensure that you are signed up and that your mailbox settings are accepting communications from us.

We will add your reward back to your account. Please wait up to 72 hours to see the Perk added to your account.

Yes. All Insider Perks on your account will expire after your Insiders Club account has had no activity for twelve (12) consecutive months. It is your responsibility to keep track of when your rewards may expire.

Provide the answer to the question here.

MEMBERSHIP TIERS

You will unlock a new Insiders Club tier with additional benefits and rewards upon reaching certain spending milestones.

What are the different Insiders Club tiers, and how do I unlock them?

Member: no minimum spend amount

Ruby: minimum of USD 100 net spend on qualifying items at The Glen Loates Store.

Emerald: minimum of USD 200 net spend on qualifying items at The Glen Loates Store.

Sapphire: minimum of USD 500 net spend on qualifying items at The Glen Loates Store.

Diamond: minimum of USD 1000 net spend on qualifying items at The Glen Loates Store.

NOTE: The minimum net spend at The Glen Loates Store is based on the purchase amount after returns, discounts, taxes, and any amounts redeemed in Insider Perks or The Glen Loates Store Gift Cards have been deducted.

Once you unlock a new tier, we will notify you via email. If you have opted out of marketing emails, you may not receive a notification. For other ways to check your Insiders Club tier, click here.

• Earn 1 Insider Point for every $1 net spend on qualifying items at The Glen Loates Store

• Receive 10% off any purchase after email signup

• Receive 10% off any purchase after SMS signup

• Opportunities to earn bonus points upon completing specific actions, such as sharing your wishlist, reviewing a purchase, sharing on social among others. 

• Earn at least 1 Insider Point for every $1 net spend on qualifying items at The Glen Loates Store

• A 10% off discount on any purchase

• Redeem Insider Points for Insider Perks upon reaching certain point accumulation thresholds

• Opportunities to earn bonus points and bonus points through special promotions.

• Earn at least 2 Insider Points for every $1 net spend on qualifying items at The Glen Loates Store locations

• 20% off any purchase over USD 75 towards a Glen Loates print.

• Earn Insider Perks upon reaching certain point accumulation thresholds

• Opportunities to earn bonus points and bonus Insider Perks through special promotions

• Earn at least 2 Insider Points for every $1 net spend on qualifying items at The Glen Loates Store

• 10% off any purchase usable for 6 (six) separate occasions

• Earn Insider Perks upon reaching certain point accumulation thresholds

• Opportunities to earn bonus points and bonus Insider Perks through special promotions

• Earn at least 3 Insider Points for every $1 net spend on qualifying items at The Glen Loates Store

• 15% off any purchase usable for 12 (twelve) separate occasions

• Earn Insider Perks upon reaching certain point accumulation thresholds

• Opportunities to earn bonus points and bonus Insider Perks through special promotions

You do not have to worry about "maintaining a tier." Be sure you keep your account active and perform an action within (12) consecutive months.

You do not have to worry about "maintaining a tier." Be sure you keep your account active and perform an action within (12) consecutive months.

CANCELING YOUR INSIDERS CLUB MEMBERSHIP

If you cancel your membership, you will forfeit all remaining benefits and rewards, including any points, Insider Perks, access to events and promotions and unused services. There are no monetary costs or cancellation fees associated with cancelling an Insiders Club membership.

No, points and Insider Perks do not have a cash value and cannot be cashed out. If you cancel your membership, you forfeit any remaining Insider Points or Insider Perks.